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Why you should say ‘thank you’ and not ‘sorry’ after most service failures
Researchers from New Mexico State University, University of South Carolina, Zhejiang University (China), and The Ohio State University published a […]
Tag Archives: thank you
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Thanking and apologizing: Talk that isn’t cheap
We place a high value on teaching children to say “thank you” and “I’m sorry.” As adults, these simple words […]