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Chatbot or human? What matters is perceived humanity
You might not meet the helpful person who guides you through your online order. Artificial intelligence and natural language processing […]
Tag Archives: customers
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Chatbots are becoming more popular
Chatbots are becoming more popular in customer service. They can often be used to communicate with customers and are often […]
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Bargain hunting runs in families – it’s genetic
Headlines like “Black Friday Shoppers Trampled in New York” and popular television shows like “Extreme Couponing” remind us how bargain […]
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Why businesses should offer free trials to existing customers
Everybody loves freebies, whether it’s a tasty treat handed out at the supermarket or a month of Netflix. These campaigns […]