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Why you should say ‘thank you’ and not ‘sorry’ after most service failures
Researchers from New Mexico State University, University of South Carolina, Zhejiang University (China), and The Ohio State University published a […]
Tag Archives: consumer satisfaction
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Kitchen skills are highly dependent on level of income and children living at home
Last year, researchers from Aarhus BSS, Aarhus University developed a so-called quality index, a tool applied when mapping the factors […]