cheryl
Administrator
Staff member
Traveler Complaints Prompt DOT To Remind Airlines Of Refund Rules - PYMNTS
As thousands of complaints about airlines flood the Department of Transportation (DOT), the department is issuing a warning to airlines: Don’t renege on obligations.
According to a CNBC, the DOT usually receives around 1,500 complaints of that nature in a normal month. In April and May, it received over 25,000. The fallout from the pandemic is likely to include even more requests for refunds over the next few months.
Transportation Secretary Elaine Chao called the number of complaints “unprecedented” and said the department was “examining this issue closely” to make sure rules were being followed, CNBC reported.
“The Department is asking all airlines to revisit their customer service policies and ensure they are as flexible and considerate as possible to the needs of passengers who face financial hardship during this time,” Chao said, according to CNBC.
As thousands of complaints about airlines flood the Department of Transportation (DOT), the department is issuing a warning to airlines: Don’t renege on obligations.
According to a CNBC, the DOT usually receives around 1,500 complaints of that nature in a normal month. In April and May, it received over 25,000. The fallout from the pandemic is likely to include even more requests for refunds over the next few months.
Transportation Secretary Elaine Chao called the number of complaints “unprecedented” and said the department was “examining this issue closely” to make sure rules were being followed, CNBC reported.
“The Department is asking all airlines to revisit their customer service policies and ensure they are as flexible and considerate as possible to the needs of passengers who face financial hardship during this time,” Chao said, according to CNBC.