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Travel Wise | Fur flies over travel industry’s pet-cleanup charges - Seattle Times
Two weeks after Kim Bruno returned his rental car in San Francisco, he received a surprise $285 charge from Budget.
The reason? “Pet hair,” says Bruno, a lawyer in D.C. He and his wife had visited the Bay Area with her emotional-support animal, an Australian cattle dog named Sprite.
“The customer-service department sent me photos of the car,” he says. “There was some pet hair below the rear passenger’s seat. It did not look excessive to me. It could be vacuumed up.”
Two weeks after Kim Bruno returned his rental car in San Francisco, he received a surprise $285 charge from Budget.
The reason? “Pet hair,” says Bruno, a lawyer in D.C. He and his wife had visited the Bay Area with her emotional-support animal, an Australian cattle dog named Sprite.
“The customer-service department sent me photos of the car,” he says. “There was some pet hair below the rear passenger’s seat. It did not look excessive to me. It could be vacuumed up.”