Travel nightmares: What to do if an airline damages your checked luggage

cheryl

cheryl

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Travel nightmares: What to do if an airline damages your checked luggage - USA Today

The bright orange Kenneth Cole suitcase circled the baggage claim carousel at Dallas Love Field with what looked like an antenna.

A piece of wire was all that remained of the retractable handle on the hardside bag.

I pushed it into the Southwest Airlines baggage claim office to file a claim, short on time and unsure of what came next. It was the first time an airline damaged my bag. Delayed bags, I knew the drill. Lost bags, too, as an airline permanently lost a bag of mine several years ago.

Here's what I learned: Travelers have options when it comes to damaged bags, and knowing your rights will put you in a better position to resolve the claim.
 
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