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How Chatbots, Apps And AI Will Transform The Travel Industry - Forbes
The travel industry has constantly evolved, leading changes in technology, society and consumer tastes. Travel was the domain of the wealthy until technology and leading travel companies rapidly changed this in the latter part of the 20th century. The United Nations World Tourism Organisation estimates that there were 25 million tourist arrivals in 1950, today we see 1.4 billion.
Travellers of the 21st century are tech savvy consumers. They’re not wandering into their local high street travel agency to seek out the best deals for their next holiday. They are getting both advice and inspiration online, as well as of course booking their perfect travel experience online. Social media platforms play a central role in this, showing organic posts and paid for promotions enticing people to book that next trip to their dream destination.
The travel industry has constantly evolved, leading changes in technology, society and consumer tastes. Travel was the domain of the wealthy until technology and leading travel companies rapidly changed this in the latter part of the 20th century. The United Nations World Tourism Organisation estimates that there were 25 million tourist arrivals in 1950, today we see 1.4 billion.
Travellers of the 21st century are tech savvy consumers. They’re not wandering into their local high street travel agency to seek out the best deals for their next holiday. They are getting both advice and inspiration online, as well as of course booking their perfect travel experience online. Social media platforms play a central role in this, showing organic posts and paid for promotions enticing people to book that next trip to their dream destination.