Consumer satisfaction in the skies soars to record high in annual airline travel survey

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Consumer satisfaction in the skies soars to record high in annual airline travel survey - CNBC
  • The consumer research firm’s 2019 North American Airline Satisfaction Survey shows travelers gave the industry a record-high score.
  • Legacy carriers like Alaska and Delta had some of the best scores.
  • The highest-rated airlines were JetBlue and Southwest, both scoring 817 out of 1,000 points.
For all the complaints on Twitter about flight delays, airports, cramped planes and bad food, J.D. Power’s travel survey, released Wednesday, finds passengers more satisfied than ever with airline service.

The consumer research firm’s 2019 North American Airline Satisfaction Survey shows travelers gave the industry a record-high score, with the biggest improvements coming from so-called legacy carriers.
 
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